Delete your Soyum data
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How to delete the personal data we hold about you for the Soyum app and website, what is deleted and how long it takes.
1. Delete your data in the app
Open Soyum, go to Settings and tap "Delete my data", then confirm. Soyum does not create an account for you on our servers, so this deletes the app's data on your device: your settings and consent choices and the analytics ID (analytics are turned off).
2. Leave the waitlist
Every waitlist email contains an unsubscribe link. You can also use the unsubscribe page: https://soyum.4ourstack.com/en/unsubscribe/. Your email address is deleted immediately.
3. Ask us by email
For full deletion, or if you can no longer use the app or the link, email support@4ourstack.com with the subject "Data deletion – Soyum" and include:
- the product name (Soyum),
- what you want deleted (waitlist email address, app data, purchase records or all of them),
- the email address you joined the waitlist with (if any),
- for app data or purchase records, the ID the app shows in Settings or after "Delete my data" (if available),
- your country of residence.
What is deleted and when
- Data on your device ("Delete my data" in the app) and unsubscribing: immediately.
- Email requests: within 30 days at the latest (we may ask for information to confirm the request is yours).
- Abuse-prevention IP hashes expire automatically after 24 hours.
- Anonymous visit statistics are not linked to your email address or account; they are deleted after 24 months.
- Analytics and crash reports held by our app service providers (PostHog, Sentry) are deleted or anonymised under their retention periods; ask us if you want us to request earlier deletion.
Purchases and subscriptions
Purchases are processed by Apple (App Store) or Google (Google Play); RevenueCat Inc. manages the subscription status for us. Deleting your data in the app (or uninstalling it) does not cancel a subscription: cancel it in your App Store or Google Play account settings.
The anonymous customer record (purchase status) at RevenueCat is not deleted from the app: Apple, Google and RevenueCat keep purchase records for legal and accounting reasons. To have the RevenueCat record deleted, write to us (section 3) and include the ID the app shows after "Delete my data"; records that the law requires us to keep are kept only for as long as required.
Contact
Questions about deletion or your data: support@4ourstack.com.